Having to deal with plumbing issues can be a stressful experience. Especially if your service provider is not up to scratch. So when a plumbing problem rears its ugly head, you need a good, solid, professional solution to sort out your problem the first time around.

Getting the best professional plumbing company is not always an easy task. It’s a highly contested market, and many unqualified handymen also market themselves as the answer to all your low-cost plumping prayers.

So how do you find the best plumbing company to sort out your plumbing needs? Well, here’s a checklist of things to consider:

IS THE PROVIDER LICENSED AND INSURED?

A professional plumbing company or individual must be certified by an accredited body. This ensures that all rules and regulations are met, and quality and safety practices adhered to. The Plumbing Industry Registration Board or the Institute of Plumping SA are good places to start. Or you can trust the name South Africans have known and trusted since 1979 to always provide accredited, vetted plumbers. Yep, you know it – Drain Surgeon. For your total peace of mind, we also guarantee our workmanship and carry comprehensive insurance against “faulty workmanship” and “public liability”.

DOES THE COMPANY OFFER UP-FRONT QUOTES AND CLEAR PRICING?

A solid plumber or plumbing company will give you a pricing estimate before work commences. Whether it’s a home project or a commercial one, the contractor should do a thorough inspection of the concern to give you the most accurate quote possible. This avoids more costs being incurred later once the scope of the problem is accurately ascertained.

DOES THE PLUMBING COMPANY HAVE A GOOD CUSTOMER SERVICE RECORD?

We think a plumbing company is only as good as its customer record. If the plumbing company doesn’t have a good reputation or good testimonials, steer clear. They might be inexperienced, or sorry to say, just plain dodgy. Don’t risk dealing with them even if the price looks great. If an issue develops afterwards and your calls go unanswered, you’ll have no foot to stand on.

In the same vein – you can tell a lot from a company or individual by how they present themselves. Is the vehicle branded and the person identifiable as a contractor for the company? Might sound like a lesser issue, but pride in their brand says a lot about the company’s culture and how serious they view their reputation. At Drain Surgeon, we realise that our brand is in fact our biggest asset. After our team of superhero plumbers of course.

DOES THE COMPANY HAVE QUALITY PLUMBING EQUIPMENT?

A professional plumbing company should have the correct tools and diagnostic equipment to handle the job correctly, no matter how complex. And the right tools ensure the job is completed quickly and thoroughly the first time. No funny fixes. Just right.

WHY DEAL WITH DRAIN SURGEON

Companies offering plumbing services are not in short supply. Why then should you decide to deal with Drain Surgeon?

In a nutshell, because of our service attitude! Our absolute dodged focus on client service is no idle statement. In fact:

• We are ultimately geared for the provision of first-class service, with efficiency, dependability, and customer satisfaction our utmost concerns.
  
• We offer corporate maintenance contracts, thus enabling you to budget for the unexpected. A state-of-the-art tracking system has been installed in our vehicles, making it possible for us to pinpoint the movement of our vehicles at any given time and respond to queries regarding time spent on the job with accuracy.
  
• Each one of our highly skilled repair teams consists of one tradesman and one helper. They are in constant touch with the Control Room and their vehicles carry an extensive set of tools and materials. They also have access to our fully-stocked stores at any time of the day or night.
  
• Staff training is ongoing and includes, in addition to technical refresher courses, training in all aspects of customer service.
  
• At the Drain Surgeon, we pay more than mere lip service to affirmative action. We offer opportunities for advancement to deserving staff members and our training program helps them reach their full potential.
  

SO CALL US TODAY

We love plumbing. And we love making sure your plumbing stays tip-top. Drain Surgeon is the largest plumbing group in the Southern hemisphere. We will give you quick and professional service no matter what your plumbing and drainage needs may be.

Call us today and our plumbing team will take care of it – any time of the day or night. We’ve been in the business for a long time, and we’ve seen it all, so you can enjoy peace of mind in the knowledge that one of our expert plumbers will be with you soon. 

At Drain Surgeon we only contract security-screened plumbers and electricians, so your home and family are in safe hands when we perform work on your premises.

Download the app here and save R150 on your first job. And check out our testimonials here to hear what other happy customers have to say. We hope to add your testimonial here soon!

Why call Drain Surgeon? We offer all general and specialised plumbing services, 24/7.

• We only contract security-screened plumbers and electricians, so you can feel at ease when we work on your premises.
  
• We are on call 24 hours a day, 7 days a week.
   
• Your call will always be answered by our helpful staff – never an answering machine.
  
• You do not pay extra for services outside office hours.
  
• We will keep you informed throughout the process.
  
• Our technicians will always be professional, highly competent and wear our recognisable uniform.
  
• The Drain Surgeon vehicles carry all the equipment to complete most jobs immediately.
  
• We leave all work areas clean and tidy.
  
• We always aim to solve your problem quickly and professionally.