WEBSITE PRIVACY POLICY OF Drain Surgeon HOLDINGS (PTY) LTD (What applies to aforementioned Company) AND ITS SUBSIDIARIES (“Drain Surgeon”) This policy applies to all visitors to Drain Surgeon’s website and Drain Surgeon’s customers. Drain Surgeon respects your privacy and takes the protection of personal information very seriously. The purpose of this policy is to describe the way Drain Surgeon collects, stores, uses and protects information that can be associated with a specific natural or juristic person and can be used to identify that person. Drain Surgeon understands that you are trusting us with your information and that same requires responsibility to protect your information.

Any visitor and customer who visits Drain Surgeon’s website agrees to accept Drain Surgeon’s Privacy Policy and thereby automatically indemnifies Drain Surgeon against all loss, cost or damage of any kind (including reasonable outside attorneys fees) to the extent that Drain Surgeon has actually or deemed to have breached this policy resulting in loss, cost and/or damages arising out of its negligence, gross negligence and/or wilful misconduct, or howsoever arising. The aforesaid indemnity applies to any natural or juristic person who visits Drain Surgeon’s website and optionally provides information to Drain Surgeon such as names, telephone numbers, email addresses, postal addresses and the like such as payment information (if applicable).

Drain Surgeon’s website privacy policy incorporates Google’s Privacy Policy which can be viewed on the website By using Drain Surgeon’s website you are deemed to have familiarised yourself with the terms of Google’s Privacy Policy and agree to accept and abide same. Notwithstanding your duty to read and familiarise yourself with both the privacy policies of Drain Surgeon and GOOGLE (“the privacy policies”), Drain Surgeon specifically alerts you to the main purpose of Drain Surgeon collecting your information, namely advertising, promoting Drain Surgeon’s brand and products, and improving Drain Surgeon’s services in adherence to the privacy policies, which can be updated at any time. Drain Surgeon will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must immediately stop using the website. If you continue to use the website following notification of an amendment to the terms of the privacy policies, the amended terms will apply to you and you will be deemed to have accepted such terms.

Drain Surgeon collects your information from tracked Apps, Sites, Platforms (such as Chrome Browser), Android Operating Systems, referrer URL (Uniform Resource Locator more commonly known as Web Addresses) and the like sourced via Google’s various tools (GoogleAdwords, Google’s Display Network, Google Analytics, Adsense, etc). The aforesaid tools source information such as products that are integrated into third party apps and sites, language, advertisements you will find most useful, device you are using, content you create, upload or receive from others when using Drain Surgeon’s website like emails you write and receive, photos and videos that you save, documents and spreadsheets you create and comments you make. The aforesaid listed information is information you create and/or provide when using Drain Surgeon’s website. Drain Surgeon collects information about apps, browsers and devices you use to access Drain Surgeon’s website which includes but is not limited to, unique identifiers, browser types and settings, device types and settings, operating systems, mobile network information including carrier name, phone number and application version number. Furthermore, Drain Surgeon collects information pertaining to interaction of your apps, browsers and devices with Drain Surgeon’s website software including IP (Internet Protocol) address, crash reports, system activity and date, time and referrer URL of your request. Drain Surgeon also collects information pertaining to your activities. Drain Surgeon uses the information collected in order to market Drain Surgeon’s brand and products, enhance Drain Surgeon’s marketing footprint and improve Drain Surgeon’s service delivery. Drain Surgeon also uses the information to enhance and expand Drain Surgeon’s product range, develop new services and products by way of website advertisements and an e-marketing campaign.

The activity information we collect may include terms you search for, videos you watch, views and interactions with content and ads, voice and audio features you use, your purchase activity, people with whom you communicate or share content, activity on third party sites, apps that use Drain Surgeon’s services, and Chrome browsing history you have synced with Google account. Your location can also be determined with varying degrees of accuracy by GPS, IP address and data from your device, information about things near your device such as WIFI access points, cell towers and blue-tooth enabled devices. Various technologies are used to collect and store information including cookies, pixel tags, local storage such as browser web storage or application data caches, databases and serverlocks. You must accept all the terms of this policy when you visit Drain Surgeon’s website. Drain Surgeon reserves the right to change the terms of this policy at any time. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

Upon you visiting Drain Surgeon’s website and agreeing to the privacy policy terms as recorded herein read together with Google privacy policy terms with which you are obliged to familiarise yourself as per the website link recorded hereinabove, Drain Surgeon alerts you to the personal information which Drain Surgeon will collect and which includes the following: your name, surname, company name, company registration number, VAT number, postal address, email address, telephone number, postal code, unique user ID and password.

You may also provide additional information on a voluntary basis which includes content or product that you decide to upload or download from our website. Drain Surgeon also records internet usage information such as your internet protocol (IP) address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capability, plug-ins, language settings, cookie preferences, search engine keywords, content and pages that you access on the website and the dates and times that you visit the website, paths taken and time spent on sites and pages within the website. Please note that other websites visited before entering our website might place personal information within your URL during a visit to it and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information for which Drain Surgeon accepts no responsibility as per the Indemnity recorded hereinabove.

When you access Drain Surgeon’s website Drain Surgeon may send one or more cookies (small text files containing a string of alpha-numeric characters) to your computer to collect certain usage information. Drain Surgeon uses the information gathered by cookies to improve the website. Drain Surgeon may use any information collected to remember your information so that you will not have to re-enter it during your visit or the next time you access the website, monitor website usage metrics such as total number of visitors and pages accessed and track your entries, submissions and status or other activities in connection with your usage of the website. By visiting Drain Surgeon’s website and accepting Drain Surgeon’s terms of its privacy policy incorporating Google’s privacy policy, you consent to Drain Surgeon’s collection of your personal information in accordance with applicable laws SUBJECT TO the aforementioned indemnity issued by you in favour of Drain Surgeon recorded hereinabove. Drain Surgeon may be compelled by law to disclose your personal information if required to comply with any law, compelled to do so by Subpoena or Court Order, or to protect the safety of any individual or the general public and to prevent violation of Drain Surgeon’s terms.

Drain Surgeon protects your personal information using computer safeguards such as firewalls and data encryption to protect personal information and Drain Surgeon authorises access to personal information only for those employees who require it to fulfil their employment responsibilities. If you have any questions or concerns arising from this privacy policy or Google privacy policy or the way in which Drain Surgeon handles personal information, please contact Drain Surgeon.